Business Integration Intern
Do you want to learn something new each day and take responsibility for a part of our business? Then you may be the person we are looking for!
Your.Rentals is looking for new members to join our team in Hanoi. Are you a good problem-solver, quick learner, interested in technology and fluent in European language? We’re looking for a caring, motivated and self-starting person to join our support team in Hanoi.
As this role directly supports our users, most of whom are based in Europe, the hours of work will be non-standard, and some shift work may be required.
What will you be doing?
- Communicate with users (hosts) in various countries to assist them resolve the issues related to their property details on the Sales Channels
- Report unsolved operational issues that prevent listings from going live in Sales Channels
- Collaborate with the Booking/Product support team, Tech support team to assist with challenging user requests or issues
- Research and prepare reports regarding Sales Channels' new restrictions, issues
Requirements
- Fluent spoken and written English
- Customer-service experience
- Comfortable using web-based software
- Strong problem-solving skills, multitasking, and time management skills
- Skills of data visualization/ data cleaning, Microsoft Excel/Google Sheets
- Able to work part-time in the time frame from 12pm to 9pm, Monday to Friday
- Can prepare your own working devices (laptop, earphones/headphones,..)
Benefits
- Small bonding activities and weekly Happy hour
- Access to our pantry at all time
- Knowledge or experience in the online travel industry.
- Experience in a SaaS or e-commerce start-up.
- No fingerprint check-in/out,..
- On-job training for Freshers
Location: Hanoi, Vietnam
To apply for this job you must be resident in Vietnam and have a right to work in Vietnam.
- Team
- Customer Support
- Locations
- Hanoi
Hanoi
Why work with us?
-
Flexible working
We offer flex-time and work from home. We place trust in all of our staff to reach their goals. -
Healthy living
In each office, we have the possibility to support your healthy lifestyle with friskvård (Malmö) and Benefits+ (Hanoi). Why not join one of our football teams? -
Social and celebration
We like to celebrate our success together and offer a range of social activities. -
Professional start-up culture
Work in the frontline of the online travel industry in a dynamic and professional start-up culture.
Workplace & culture
At Your.Rentals, you'll have ownership and freedom within your area of expertise, in an environment where great ideas are quickly implemented into our work and our processes.
Our culture is loosely Scandinavian and embracing something from the 15+ nationalities in our team! We value work/life balance, collaborative problem solving and high productivity.
About Your.Rentals
Your.Rentals is the first performance based platform for alternative accommodation property managers (vacation rentals, apartment rentals, b&b's etc). Our users pay no setup or monthly fees for using our software - we earn money on fees charged per booking processed.
With more than 20,000 registered users and distribution agreements with leading accommodation providers such as Airbnb, Vrbo, HomeToGo and Booking.com, the company is on a strong growth curve.
We're an international company with team members around the world who work together every day. We've invested a lot into our work processes, tools, culture and methods to make our international business work.
Business Integration Intern
Do you want to learn something new each day and take responsibility for a part of our business? Then you may be the person we are looking for!
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