Resolution Specialist
Are you a good problem-solver, quick learner, interested in technology, and fluent in the European language?
We’re looking for a caring, motivated, and self-starting person to join our product team in Hanoi to support the needs of our users, who are property managers and guests of vacation rentals all around the world.
As this role directly supports our users, most of whom are based in Europe, the hours of work will be non-standard (12pm - 9pm).
Responsibilities
- Analyze and research different solutions to resolve complex Booking issues for our customers while reducing the cost for the company
- Sorting out property managers or guests' complaints
- Providing support to property managers and guests who may need to amend or cancel a booking
- Assisting guests to complete unpaid bookings
- Respond to customers' reported issues in a timely and accurate way, via phone, email, or chat
Requirements
- University-level education major in Italian.
- Understanding spoken and written English at the Intermediate level.
- Comfortable using web-based software.
- Strong problem-solving skills, multi-tasking, and time management skills
- Basic use of spreadsheets.
- Self-motivated and able to plan own work.
- Working cohesively with other team members to achieve departmental goals.
- Experience working in the hospitality/travel industries is a plus.
Benefits
- Annual salary review, 13th-month salary
- Flexible working time, Work from home policy, no fingerprint check-in/out,..
- On-job training for Freshers
- Insurance according to Labour Law + additional healthcare insurance
- Small bonding activities and weekly Happy hour
- Additional Benefits after 1 year
- Team
- Customer Support
- Locations
- Hanoi
Hanoi
Why work with us?
-
Flexible working
We offer flex-time and work from home. We place trust in all of our staff to reach their goals. -
Healthy living
In each office, we have the possibility to support your healthy lifestyle with friskvård (Malmö) and Benefits+ (Hanoi). Why not join one of our football teams? -
Social and celebration
We like to celebrate our success together and offer a range of social activities. -
Professional start-up culture
Work in the frontline of the online travel industry in a dynamic and professional start-up culture.
Workplace & culture
At Your.Rentals, you'll have ownership and freedom within your area of expertise, in an environment where great ideas are quickly implemented into our work and our processes.
Our culture is loosely Scandinavian and embracing something from the 15+ nationalities in our team! We value work/life balance, collaborative problem solving and high productivity.
About Your.Rentals
Your.Rentals is the first performance based platform for alternative accommodation property managers (vacation rentals, apartment rentals, b&b's etc). Our users pay no setup or monthly fees for using our software - we earn money on fees charged per booking processed.
With more than 20,000 registered users and distribution agreements with leading accommodation providers such as Airbnb, Vrbo, HomeToGo and Booking.com, the company is on a strong growth curve.
We're an international company with team members around the world who work together every day. We've invested a lot into our work processes, tools, culture and methods to make our international business work.
Resolution Specialist
Are you a good problem-solver, quick learner, interested in technology, and fluent in the European language?
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