Product Support Part-time
Do you want to learn something new each day and take responsibility for a part of our business? Then you may be the person we are looking for!
Your.Rentals is looking for young and talented members to join the Customer Success Team based in Hanoi.
Are you a good problem-solver, a quick learner, and interested in technology? We’re looking for a caring, motivated, and self-starting person to join our product team in Hanoi to support the needs of our users, who are property managers and guests of vacation rentals all around the world.
As this role directly supports our users, most of whom are based in Europe, the hours of work will be non-standard.
Key roles and Responsibilities
- Providing support to property managers who may need to optimize content, amenities, photos, pricing, and booking rules based on available data provided by the team.
- Collaborate with other teams to make sure new properties are stable online.
- Respond to simple property managers' inquiries in a timely and accurate way, via phone, email, or chat.
- Participate to contribute to business expansion by retaining and nurturing relationships with customers, ensuring their satisfaction and loyalty.
Must have
- Good understanding of spoken and written English
- Good efficiency of French/Spanish/Italian
- Comfortable using web-based software
- Attention to detail and strong organizational skills.
- Basic use of spreadsheets.
- Self-motivated and able to plan own work
- Able to prepare own working devices such as laptop, headphones, mouse
- Able to work part-time in non standard working hours (from 12pm to 9pm).
Benefits
- Opportunity to officially become part of our team with full benefits after the internship.
- Knowledge or experience in the online travel industry.
- Experience in a SaaS or e-commerce start-up.
- Weekly Happy hour and other company activities.
Location: Hanoi, Vietnam.
To apply for this job you must be resident in Vietnam and have a right to work in Vietnam.
- Team
- Customer Support
- Locations
- Hanoi
Colleagues
Hanoi
Why work with us?
-
Flexible working
We offer flex-time and work from home. We place trust in all of our staff to reach their goals. -
Healthy living
In each office, we have the possibility to support your healthy lifestyle with friskvård (Malmö) and Benefits+ (Hanoi). Why not join one of our football teams? -
Social and celebration
We like to celebrate our success together and offer a range of social activities. -
Professional start-up culture
Work in the frontline of the online travel industry in a dynamic and professional start-up culture.
Workplace & culture
At Your.Rentals, you'll have ownership and freedom within your area of expertise, in an environment where great ideas are quickly implemented into our work and our processes.
Our culture is loosely Scandinavian and embracing something from the 15+ nationalities in our team! We value work/life balance, collaborative problem solving and high productivity.
About Your.Rentals
Your.Rentals is the first performance based platform for alternative accommodation property managers (vacation rentals, apartment rentals, b&b's etc). Our users pay no setup or monthly fees for using our software - we earn money on fees charged per booking processed.
With more than 20,000 registered users and distribution agreements with leading accommodation providers such as Airbnb, Vrbo, HomeToGo and Booking.com, the company is on a strong growth curve.
We're an international company with team members around the world who work together every day. We've invested a lot into our work processes, tools, culture and methods to make our international business work.
Product Support Part-time
Do you want to learn something new each day and take responsibility for a part of our business? Then you may be the person we are looking for!
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