Product Support (Italian/French)
Do you want to learn something new each day and take responsibility for a part of our business? Then you may be the person we are looking for!
Are you a good problem-solver, a quick learner, interested in technology, and fluent in European languages? We’re looking for a caring, motivated, and self-starting person to join our product team in Hanoi to support our users' needs, who are property managers and guests of vacation rentals all around the world.
As this role directly supports our users, most of whom are based in Europe, the hours of work will be non-standard, and some shift work may be required.
What will I be doing?
- Provide exceptional customer service and support to our users via various communication channels (email, chat, phone)
- Troubleshoot and resolve user inquiries, issues, and complaints in a timely and efficient manner
- Act as a problem-solver, finding creative solutions to meet the needs of our users
- Collaborate with cross-functional teams to address user concerns and improve our product offerings
- Stay up-to-date with the latest features and updates of our platform to effectively assist users
- Maintain accurate records of user interactions and provide feedback to improve our processes
Skills and experience
- Freshers are welcome and encouraged to apply.
- University-level education in Italian or French.
- Intermediate level (B1-B2) of English. No certification is required.
- Quick learner with a strong interest in technology.
- Empathetic and caring attitude toward customers.
- Familiarity with CRM systems and practices is a plus.
- Good problem-solving skills, multi-tasking, and time management skills.
- Self-motivated and able to plan own work.
- Willingness to work from 12 PM to 9 PM and potentially do shift work in weekends to support our European users.
Benefits
- Annual salary review, 13th-month salary
- Flexible working time, work-from-home policy, no fingerprint check-in/out…
- On-job training for Freshers
- Insurance according to Labour Law + additional healthcare insurance
- Small bonding activities and weekly Happy hour…
- Additional benefits after 1 year
Please note!
The location of this job is in Hanoi, Vietnam. To apply for this job, you must be a resident of Vietnam and have a right to work in Vietnam.
- Team
- Customer Support
- Locations
- Hanoi
Colleagues
Hanoi
Why work with us?
-
Flexible working
We offer flex-time and work from home. We place trust in all of our staff to reach their goals. -
Healthy living
In each office, we have the possibility to support your healthy lifestyle with friskvård (Malmö) and Benefits+ (Hanoi). Why not join one of our football teams? -
Social and celebration
We like to celebrate our success together and offer a range of social activities. -
Professional start-up culture
Work in the frontline of the online travel industry in a dynamic and professional start-up culture.
Workplace & culture
At Your.Rentals, you'll have ownership and freedom within your area of expertise, in an environment where great ideas are quickly implemented into our work and our processes.
Our culture is loosely Scandinavian and embracing something from the 15+ nationalities in our team! We value work/life balance, collaborative problem solving and high productivity.
About Your.Rentals
Your.Rentals is the first performance based platform for alternative accommodation property managers (vacation rentals, apartment rentals, b&b's etc). Our users pay no setup or monthly fees for using our software - we earn money on fees charged per booking processed.
With more than 20,000 registered users and distribution agreements with leading accommodation providers such as Airbnb, Vrbo, HomeToGo and Booking.com, the company is on a strong growth curve.
We're an international company with team members around the world who work together every day. We've invested a lot into our work processes, tools, culture and methods to make our international business work.
Product Support (Italian/French)
Do you want to learn something new each day and take responsibility for a part of our business? Then you may be the person we are looking for!
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