[Hanoi Office] Junior/Fresher Customer Support

Do you want to learn something new each day and take responsibility for a part of our business? Then you may be the person we are looking for!
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Your.Rentals is looking for Customer Success Advocates and Customer Experience Specialists to join the Customer Service Centre in Hanoi

Are you a good problem-solver, quick learner, interested in technology, and fluent in European languages? We’re looking for a caring, motivated, and self-starting person to join our product team in Hanoi to support the needs of our users, who are property managers and guests of vacation rentals all around the world.

As this role directly supports our users, most of whom are based in Europe, the hours of work will be non-standard, and some shift work may be required.

What will I be doing?

1. Customer Success Advocates

  • Works one-on-one with a client to build a strong relationship and improve client retention and sales growth;
  • Onboarding new customers with necessary product training. Effectively solve customer inquiries via phone, email, using a CRP tool;
  • Identify property manager/owner needs and help them understand our product value or assist them to use specific features;
  • Analyze data and provide feedback to improve the platform and the efficiency of the system for the client;
  • Identify, document and follow up with the Product team and the Connectivity team on product bugs and features;
  • Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies, and products;
  • Collaborate with other team members to solve customer issues and be a resource to teammates.

2. Customer Experience Specialist

  • Checking the availability of accommodation for the Guests’ desired travel dates;
  • Assisting Guests in processing payments and sending confirmation details to customers;
  • Sorting out any issues that may arise before or after the Guests' stay
  • Answering any questions Guests/Owner might have about the properties, booking and payment process;
  • Providing support to Guests who may need to amend/modification or cancel a booking;
  • Follow up with  Guests/Owner to ensure that their issues are resolved;
  • Respond to guest inquiries in a timely and accurate way, via phone, email or chat;
  • Collaborate with other team members to solve customer issues and be a resource to teammates.

Skills and experience

  • University-level education major in German, French, Portugal or Spanish 
  • Understanding spoken and written English is a plus.
  • A desire to help people and improve the customer experience
  • Experience working in the hospitality/travel industries.
  • Strong organizational, analytical, written, and verbal communication skills
  • Comfortable using web-based software
  • Excellent problem-solving skills, multi-tasking, and time management skills
  • Basic use of spreadsheets
  • Self-motivated and able to plan own work
  • Excellent listening and presentation abilities
  • Strong verbal and written communication skills

Benefit:

  • Annual Salary review
  • On-job training for Freshers
  • Full Insurance
  • Additional Benefits after 1 year
  • 13th Month Salary
  • Team building activities


Location: Hanoi, Vietnam
To apply for this job you must be resident in Vietnam and have a right to work in Vietnam.

Or, know someone who would be a perfect fit? Let them know!

Hanoi

D10 Giảng Võ,Ba Đình, Hà Nội
Ba Đình Directions careers@your.rentals View page

Why work with us?

Join our team and be part of something special. We look after our staff with individual coaching, regular feedback and.

  • Flexible working

    We offer flex-time and work from home. We place trust in all of our staff to reach their goals.

  • Healthy living

    In each office, we have the possibility to support your healthy lifestyle with friskvård (Malmö) and Benefits+ (Hanoi). Why not join one of our football teams?

  • Social and celebration

    We like to celebrate our success together and offer a range of social activities.

  • Professional start-up culture

    Work in the frontline of the online travel industry in a dynamic and professional start-up culture.

Workplace & culture

At Your.Rentals, you'll have ownership and freedom within your area of expertise, in an environment where great ideas are quickly implemented into the product and our processes.

Our culture is loosely Scandinavian and embracing something from the 15+ nationalities in our team. We value work/life balance, collaborative problem solving and high productivity. 

Already working at Your.Rentals?

Let’s recruit together and find your next colleague.

email
@your.rentals
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