Technical support

Technical Support

Location: Hanoi, Vietnam


Are you highly detailed focused and like to have things in order? Are you skilled with using online software and manipulating data using spreadsheets? Would you like to join a fast-growing international company where English is the daily language?


Your.Rentals is looking for a Technical Support colleague to join our team in Hanoi. You’ll be responsible for assisting the Commercial Project Manager and Technical Product Manager to ensure all of our content is up to date and accurate.


You’ll be joining our motivated team counting 10+ nationalities in a startup environment. We’re located in Malmö, Hanoi, Uppsala, Copenhagen and Buenos Aires. In a flat organisation, you will work closely with other team members every day.


What will I be doing?


Your job will be to ensure that the data and content we send to our sales channel partners like Airbnb, Agoda, and TripAdvisor is up to date and high quality. This will mean daily tasks as well as special projects with clear goals.


  • ●Ensuring that the right listings (properties for rental) are sent to sales channels and displayed correctly (includes preparing the files for the script)
  • ●Working with our Account Support team to investigate and solve errors that prevent listings to be distributed to sales channels or displayed correctly.
  • ●Informing the Account Support team if one of our suppliers needs to improve listing content for it to be distributed to a sales channel.
  • ●Receiving reports from sales channel partners and regularly uploading data to Your.Rentals systems.
  • ●Reviewing and updating listing content in sales channels.
  • ●Gathering, editing and uploading customer reviews for individual properties.


Skills and experience

We’re looking for a positive self-starter, a good communicator and with a high attention to detail.


What you’ll definitely need to bring:


  • ●Experience using Excel, Google sheets and manipulating data
  • ●Good at using web apps/software
  • ●Very good at reading and writing in English
  • ●Strong attention to details
  • ●A reliable person
  • ●Enjoy working on tasks and improving processes
  • ●Experience using databases and writing SQL queries



Nice to have experience:


About Your.Rentals

Your.Rentals is the first performance based SaaS provider of software for alternative accommodation property managers (vacation rentals, apartment rentals, b&b’s etc). Our users pay no setup or monthly fees for using our software – we earn money on fees charged per booking processed. With more than 18,000 registered users and distribution agreements with leading accommodation providers such as Airbnb, HomeAway, TripAdvisor and, the company is on a strong growth curve.


We’re an international company with team members around the world who work together every day. We’ve invested a lot into our work processes, tools, culture and methods to make our international business work. At Your.Rentals, you’ll have ownership and freedom within your area of expertise, in an environment where great ideas are quickly implemented into the product and our processes.



Apply now

To apply for this position, please send your CV in pdf format and a short letter of your motivation for applying to with the position name: Tecnical Support in the subject line.

Or, know someone who would be a perfect fit? Let them know!


D10 Giảng Võ,Ba Đình, Hà Nội
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Why work with us?

Join our team and be part of something special. We look after our staff with individual coaching, regular feedback and.

  • Flexible working

    We offer flex-time and work from home. We place trust in all of our staff to reach their goals.

  • Healthy living

    In each office, we have the possibility to support your healthy lifestyle with friskvård (Malmö) and Benefits+ (Hanoi). Why not join one of our football teams?

  • Social and celebration

    We like to celebrate our success together and offer a range of social activities.

  • Professional start-up culture

    Work in the frontline of the online travel industry in a dynamic and professional start-up culture.

Workplace & culture

At Your.Rentals, you'll have ownership and freedom within your area of expertise, in an environment where great ideas are quickly implemented into the product and our processes.

Our culture is loosely Scandinavian and embracing something from the 15+ nationalities in our team. We value work/life balance, collaborative problem solving and high productivity. 

Already working at Your.Rentals?

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